This privacy policy describes how Tiller Rides handles personal information in its possession or control. Tiller Rides’s privacy statement remains under constant review, and it is therefore your responsibility to monitor this statement for changes which may be implemented from time to time.

​The privacy of the members of the Tiller Rides community is taken very seriously. Much of the information Tiller Rides collects in connection with its normal functions and activities is "personal information", and this information is handled in accordance with relevant privacy standards.

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What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Where you consent to email marketing, we also may send you emails about our store, new products, and other updates. 

The personal information you provide or which is otherwise collected about you will only be used by Tiller Rides in a manner consistent with the original purposes of collection or as otherwise permitted by the Australian Privacy Principles.

Further details on the type of personal information collected:

Device information

• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor Shopify.

Order information

• Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify, Klaviyo (email marketing), miniOrange SSO (to sync your account with the Tiller App), BookThatApp (Test Ride booking)

Consent 

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. 

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at ahoy@tillerrides.com.

 

Security

Information on the Tiller Rides website is protected using Secure Socket Layer (SSL) encryption. This encryption ensures that information passed between our website and a user cannot be intercepted and read by a third party.

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. 

Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us (i.e., email marketing, Test Ride booking, Tiller App management). ​

Where personal information is to be provided to contractors or other external organisations, Tiller Rides will take all reasonable steps to ensure the recipient (and any contractor engaged by the recipient) handles the information in a manner consistent with the Australian Privacy Principles.

However, certain third-party service providers, such as payment gateways and other payment transaction processors (ie: PayPal)  have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.  In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

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Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. 

You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here 

Cookies

Digital cookies are small strings of text placed on a user’s hard drive during the data exchange that happens when a browser points to a website. The browser stores the message in a text file which is sent back to the server each time the browser requests a page from the server. Tiller Rides uses digital cookies to collect online traffic data and browsing characteristics to tailor a user's browsing experience. 

​Cookies and other information collection technologies can only store information that is explicitly provided by the user or visitor in the first place, or information the Tiller Rides website already knows about the user, such as their IP address.

The information generated by cookies is analysed using analytics, social media and advertising tools. This information is stored by the companies of these analytics, social media and advertising tools, such as Google and Facebook and will be used for the purpose of evaluating website usage, generating reports on website activity and customising content and social media advertising.

​You can choose to adjust your browser to reject cookies or to notify you when they are being used. Sometimes, rejecting cookies results in a loss of some website functionality.

 

Cookies Necessary for the Functioning of the Store

Name	Function
_ab	Used in connection with access to admin.
_secure_session_id	Used in connection with navigation through a storefront.
cart	Used in connection with shopping cart.
cart_sig	Used in connection with checkout.
cart_ts	Used in connection with checkout.
checkout_token	Used in connection with checkout.
secret	Used in connection with checkout.
secure_customer_sig	Used in connection with customer login.
storefront_digest	Used in connection with customer login.
_shopify_u	Used to facilitate updating customer account information.

Reporting and Analytics

Name	Function
_tracking_consent	Tracking preferences.
_landing_page	Track landing pages
_orig_referrer	Track landing pages
_s	Shopify analytics.
_shopify_s	Shopify analytics.
_shopify_sa_p	Shopify analytics relating to marketing & referrals.
_shopify_sa_t	Shopify analytics relating to marketing & referrals.
_shopify_y	Shopify analytics.
_y	Shopify analytics.

 

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Opting out of future communications

If you are receiving communications from Tiller Rides that you would prefer to not continue receiving (other than those relating to a purchase or investment in the business,) we will ensure that you can easily opt out of these communications at any time. 

This functionality is provided as a matter of course on all of our social network sites - please refer to the privacy statements of each site. If you wish to opt-out of emails from Tiller Rides, an 'unsubscribe' function is provided.

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Enquiries & Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want to learn more about our privacy policy please contact us at ahoy@tillerrides.com.

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Privacy policy  Rev 1 - last updated 30 March 2022.

​If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://www.oaic.gov.au/